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Dinner Meetings/Keynotes:
By National Speaker, Author and Comedienne Toni Blake

Keynotes

LEADERSHIP - For times such as these!

America and the world are in serious need of Leadership. Leadership is not merely about a person's actions, it about their character. This seminar focuses not just on the company; it lets people know great customer service is a personal choice. It is not just what you do -- it is WHO YOU ARE. Toni Blake will help your people to discover their innate ability for diplomacy, negotiating, and demonstrating extreme confidence.

This seminar speaks to the heart of customer service -- compassion, understanding, and dealing with people successfully. It will inspire your entire team to find the Leader within. In challenging times like these, it is not what happens to us, it is what we do about it. Don't miss this dynamic program designed to help your staff rise to the occasion and meet the management challenges of today.

This program can also be presented as a two hour seminar that includes:

Leadership Trends for your Corporate Culture
Cooperation / How to get people to do what you want
Self-Control / Dealing with Difficult People
Negotiations / Diplomacy & Resident Retention
Confidence / The 7 Habits of Highly Confident People

There's NO Business like OUR Business

Don't miss this hilarious look at the Apartment Industry through the eyes of Toni Blake. Toni has always been funny, from entertaining at her mother's Tupperware Parties at the age of four, to "Catch a Rising Star" in Reno last year, she has always had a unique way of seeing things. In 1992, Toni Blake officially began her career in Standup Comedy and has appeared at many of the country's popular comedy stages - including Denver's famed Comedy Works and Seattle's Comedy Underground. Toni added her unique brand of Comedy to this year's Rainbow awards and is back for an Encore performance.

If you are new in the business - you have to be there, if you've been around for awhile and need to fall back in love with your job - it's imperative you be there and if you can't remember when you got into this business - drop what you are doing and call now for your day of renewal, revival, restoration and rejuvenation with Toni Blake!!!

For more information about available dates call 866-889-6600!

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Toni Blake is a nationally recognized expert in customer service, sales and marketing. She travels to over 60 cities annually speaking to over 30,000 management professionals each year. Toni is known for her innovative concepts and is an industry trendsetter. She has been involved with Multifamily Housing since 1979 and currently resides in Greeley, Colorado. For more information contact her office toll free 866-889-6600 or 1-970-378-6784. www.HappyFaceLady.com